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Terms and Conditions

Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

 

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

 

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period Following receipt and clearance of payment, we try to be post all purchases within two working days.

All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

 

Payment Methods We accept all the major credit / debit cards via our payment gateway (PayPal). As a customer you do not need a PayPal account to make a purchase.

 

Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) – we never have access to your card details at any time.

 

Out of Stock items  All deliveries are subject to stock availability and authorisation of your payment. As our website is live and interactive, we aim to show only “in stock” items. Although due to high demand on certain products, on occasion the website may show that an item is “in stock” when in fact it is sold out. In such an event you will be contacted as soon as possible.

 

Returns  We are sure that you will be delighted with your order but we understand that sometimes you need to return some items. Items must be returned within 14 days of purchase, except sale items which must be returned in 7 days. We are happy to offer an exchange, refund or credit note (please note refunds only apply to online sales and not purchases made in store.) Please wrap items securely when returning, keeping your postage receipt. Post the items back with your original order receipt back to the following address:

The Pied Piper, 5 English Street, Dumfries, Dumfries and Galloway, DG1 2BU

Please state on your receipt whether you require an exchange, credit or refund. If you require an exchange we advise that you contact us first to check availability. All refunds will be credited to the card used at the time of purchase. Returned goods which are lost in the post, arrive damaged or in an unfit condition for re-sale will not be refunded. Goods dispatched by The Pied Piper that are damaged in transit will be replaced at no extra cost. Please inform us within 3 days of receipt.

 

Defective Goods  THe Pied Piper defines footwear defective when there is a flaw that involves a manufacturing fault. To make a defective footwear claim please send details via email and post the footwear back to the above address. If the footwear is faulty The Pied Piper will replace or exchange it. Once inspected any footwear that doesn’t have a manufacturing fault will be returned to the customer. Worn shoes that develop slight cosmetic defects in materials and stitching will not warrant a credit.

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